The SEC Division of Enforcement had implemented a manual spreadsheet and email-based system to manage and process requests for temporary contractor support for legal proceedings. The CLS project entailed replacing the largely manual system with an automated workflow based system implemented using Oracle Fusion Middleware and a service portal interface.
The introduction of the SEC’s Oracle Reference Architecture and stipulation to use the WebCenter Portal introduced new project scope and schedule considerations. ISI brought in the expertise and worked with the SEC to evaluate and shift lower priority functions to the next phase.
ISI Solution Approach and Collaboration:
The ISI Team engaged with SEC business SMEs using techniques such as Joint Applications Development (JAD) sessions, structured walkthroughs, and requirements and process traceability matrices. Business roles and functional responsibilities were captured, and system workflows designed for the digital data and business workflows. A solution architecture model was developed using OFMW and other data integration tools most suited for each area. The design implemented Enterprise Single Sign-On, Oracle Portal for the user interface and a modular design to extend mobile platform portability for the future. Spreadsheet based data used in the manual workflows was converted into the system database and reference data sets prepared with the business users were populated for the automated workflows.
The system facilitated the identification and utilization of digital data content using metadata and storage in Oracle WebCenter Content. Online help provided training to the users, and user piloting of sets of functionalities promoted user knowledge build up in a gradual and incremental manner. Digital services were enhanced by building a master table based on labor categories and regions so users have service costs automatically computed based on user selection of the resource.